Curriculum Vitae and Resume
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JESSICA DIANE BUSSERT
Please note: This is a publicly posted copy of my CV. For privacy and security, please email me.
CHRONOLOGY
Manager, Business Continuity & Consulting, EMEA – Hitachi Data Systems – 3/04 to current
Senior Systems Engineer, Major Accounts – Hitachi Data Systems – 1/01 to 3/04
Inventor – Millennium, Limited - 1/90 to current
President and Chief Executive Officer - Bussert Consulting, Incorporated - 1/90 to 12/00
Chief Infrastructure Architect – Herrick Laboratories - 1/95 to 12/95
Service Manager – Campus Computers – 9/88 to 12/89
Network Technician – Krannert School of Management – 5/86 to 9/88
Freelance Programmer – Self-Employed – 6/85 to 5/86
Robotics Programmer – SMI – 10/83 to 6/85
Student - Purdue and Vincennes Universities – 8/85 to 1/90
PROFESSIONAL EXPERIENCE
Manager, Business Continuity & Consulting, EMEA – Hitachi Data Systems, Stoke Poges, UK - 3/04 to current
During the past two years I have been responsible for developing, managing, and delivering Hitachi Data System's high-end Business Continuity and Consulting practices within the European marketplace. This position required that I regularly engage with key decision-makers within HDS, our partners, and our various clients for the purpose of communicating our value proposition in the consulting arena. Additionally, I was responsible for developing, training, and managing a team of highly skilled experts in the areas of business consulting, risk analysis, disaster recovery, business continuity, and economic strategies. Finally, I was a key participant in the analysis, development, and marketing of new consulting offerings within our suite of services.
My marketing and communications responsibilities required that I meet with the various country managers, sales managers, and key employees within the HDS European organization for the purpose of communicating the importance of leading with business consulting for the advancement and maturity of our sales model. Having started business as a hardware-only vendor, it was critical that HDS make the move into a more solutions-focused organization in order to remain competitive. In order to reinforce this message, I would often participate in the delivery of sales and marketing training sessions designed to enable our staff to better deliver upon these goals.
In addition to my internal marketing services, I was key in delivering similar messages directly to our partner and client base. As consulting was a relatively new area to HDS within the EMEA marketplace, I was required to take a key position in assisting account teams in developing and delivering these important messages to our customers and prospects. Depending on the experience of the various teams I would act as a mentor, guide, consultant, and/or leader within many of our prospect accounts. This responsibility required that I sometimes personally communicated our marketing messages directly to some of our key accounts. In this capacity, I also assisted in the development and delivery of important RFP responses, the largest of which was a $150M proposal to Shell Oil.
In my capacity as a consulting team leader, I was required to identify and recruit experienced sales and technical staff, build them into a cohesive whole, train them in areas where deficiencies existed, and then manage their activities such that they were able to market and deliver our consulting services directly. As part of this task, I was responsible for organizing and delivering training in a number of key areas including ITIL Service Management, Risk Assessment, Business Continuity, and Consulting methods. By organizing regular team meetings and conference calls, I was able to unify this group of diverse staff into a working whole able to successfully market and deliver our various consulting services.
Due to my role as the Business Consulting Practice Manager, I was often consulted regarding the development and refinement of new and existing services. In this regard I would identify teams of subject matter experts to participate in group discussions regarding HDS's various service offerings for the purpose of guiding the development and enhancement of each. Our newest consulting offering, Storage Management Process Consulting, was a direct result of this type of effort.
In part because of my effort and the effort of my team, HDS's EMEA Global Solution Services department has regularly met and/or exceeded its sales and profitability goals.
Senior Systems Engineer, Major Accounts – Hitachi Data Systems, Santa Clara, CA - 1/01 to 3/04
During my tenure as a Senior Systems Engineer I was responsible for all facets of the senior technical relationship for various Fortune 500 accounts within the United States. Some of these accounts were Cummins Engine, Sallie Mae Financial, Eli Lilly Pharmaceuticals, Automotive Finance Corporation, and the Defense Finance and Accounting Service of the United States Department of Defense. Services that I provided covered the gamut of sales and marketing, management, technical consulting and delivery, educational curriculum development and delivery, and more.
My sales and marketing responsibilities included the development and execution of numerous successful focus account strategies, the assembly and presentation of various solicited and unsolicited C-level proposals and RFPs, marketing campaign development, seminar presentations, relationship building, entertaining, correspondence, and more. Toward the end of this role, I was the principle developer of both a 3.5 million dollar proposal to Sallie Mae Financial and a comprehensive consolidation proposal to Cummins Engine. Currently, HDS is the sole storage provider for Cummins and a key and increasing provider for Sallie Mae.
The management and technical responsibilities that I provided include the development, oversight, and participation within numerous professional services delivery teams in various areas of competency. Services delivered include systems analysis and design, comprehensive storage architecture design, disaster recovery and business continuity consulting, performance analysis and tuning, and data warehousing design and delivery. Highlights from this area of responsibility included my team’s successful implementation of the enterprise storage consolidation at Cummins, the rapid migration and performance improvements associated with the Department of Defense, and the successful competitive take-out provided to Automotive Finance.
In addition to my sales, marketing, management, and technical responsibilities, I had been the principle in the development and delivery of curriculum associated with many of HDS’s various products and services. The classes that I have led include “Lightning 9980V Architecture”, “HiStar Performance Optimization “, “Netapp NAS Deployment and Functionality”, along with numerous other short courses and seminars.
Inventor – Millennium, Limited , Lafayette, IN - 1/90 to current
During the last decade and a half I have worked on various new product ideas and inventions, many of which have been successfully brought to market. Some of the ideas and products that I have worked on consist of an improved read-write head for hard disk drives utilizing VLSI manufacturing techniques, a rapid charging system for NiCad and NiMh batteries, and a polymorphic wing structure. Two of the more fiscally successful inventions include a process for rapidly cloning workstations within a network and the development of a human infant simulator used for training students in the proper care of a child. This simulator can be seen at our distributor, NASCO’s, website, by referencing item number WA18306E. http://www.nascofa.com/prod/Home
President and Chief Executive Officer - Bussert Consulting, Incorporated, Lafayette, IN - 1/90 to 12/00
Bussert Consulting, Incorporated (BCI) was a major regional consulting firm privately owned and operated by my spouse and myself. During our ownership of BCI, the company grew from a staff of two to a staff of fifteen. BCI also employed numerous independent consultants, sub-contractors, and service providers. Our areas of expertise included systems analysis and design, implementation, and maintenance for local and wide area networks. Some of our key customers were Siemens AG, Subaru Isuzu America, the State of Indiana, Purdue University, Lafayette Pharmaceuticals, and GTE.
My responsibilities at BCI expanded as our company grew. When the company was first formed I provided all sales, marketing, consulting, and delivery services. As our client base grew, so did our need for additional staff. At this point my responsibilities expanded to include hiring, managing, and training technical staff of various backgrounds and capabilities. I remained the primary service provider for all tasks that required a higher level of expertise. As the business continued to grow, I was required to hire and manage a separate sales and marketing team, along with the associated support and administrative staff.
Key accomplishments while at BCI included the expansion, continued maintenance, and later migration of the Siemens AG infrastructure, the analysis, design, and implementation of the Sharp Mitchell Abstract networking and data warehousing infrastructure, and the development of the Bank One Credit Card Division automated statement processing system. Additional projects included the development and deployment of the Indiana Workforce Development LAN/WAN system, various application development projects for Purdue, and hundreds of smaller LANs and WANs for various other clients.
BCI was completely integrated with many of our key customers. This was true to the extent that we were regularly asked to participate in planning, budgeting, forecasting, strategizing, and even employment and termination sessions for many of our valued customers.
During my tenure with BCI, the company leased and purchased substantial commercial office properties along with other assets and holdings. BCI also regularly sponsored and participated in various local and regional charity events and fundraisers including The Hunger Hike, Habitat for Humanity, various HIV/AIDS events, and homelessness awareness programs.
Chief Infrastructure Architect – Herrick Laboratories, Purdue University, West Lafayette, IN - 1/95 to 12/95
Herrick Laboratories is one of the world’s leading institutions for the study of vibration and acoustics. As part of a short-term project, I was involved in the design and implementation of Herrick’s upgraded LAN/WAN configuration. During my stay with Herrick I utilized a comprehensive systems development lifecycle in order to analyze, design, refine, implement, and maintain a high-powered, heterogeneous networking environment that enabled Herrick to better meet the challenges of their various research projects.
Service Manager – Campus Computers, West Lafayette, IN – 9/88 to 12/89
Campus Computers was a local provider of personal computers and networking services. Serving predominately the campus market, my team was responsible for setting up and maintaining servers, workstations, and peripherals in networked environments. Our customer base included numerous university departments along with various members of the faculty, staff, and student body.
Network Technician – Krannert School of Management, Purdue University, West Lafayette, IN – 5/86 to 9/88
The Krannert School of Management consistently ranks as one of the nation’s leading graduate facilities of its kind. During my work with Krannert, I was responsible for the development and installation of its networking infrastructure and the maintenance of its numerous component devices. Additionally, I worked closely with the university’s campus networking department in order to ensure compliance and compatibility.
Freelance Programmer – Self-Employed, Vincennes, IN – 6/85 to 5/86
During my studies at Vincennes University, I provided custom application development on a freelance basis. Some of my work was published as part of a suite of educational applications focused on elementary and preschool students. Additionally, I developed an application used by brokers at Prudential-Bache Securities for the tracking and forecasting of commodities and futures.
Robotics Programmer – SMI, Elkhart, IN – 10/83 to 6/85
SMI was a designer and manufacturer of custom robotics for various customers around the world. Devices designed and manufactured by SMI included an automatic washing system for 747 aircraft, a meat slicing and packaging system designed for a leading deli meat provider, and a precision tolerance test bed for guidance components. During my work at SMI I participated in various capacities including programming and manufacture of these devices.
COLLEGIATE EDUCATION
Department of Computer Programming Technology – Purdue University, West Lafayette, IN – 8/86 to 1/90
During the late 80’s, the Computer Programming Technology (CPT) department at Purdue University was predominately focused on teaching proper techniques for delivering effective systems analysis and design services within a corporate environment, with less of an emphasis on programming. As a result, the department was later renamed to simply “Computer Technology”.
During my studies at Purdue I focused on systems analysis and design with an emphasis on networking infrastructures. Major courses of study included Data Communications, Local Area Networks, Artificial Intelligence Programming, and Systems Analysis Design Methods. Additional courses outside of my major included Analog Electronics, Digital Electronics, Principles of Persuasion, Advanced Public Speaking, and Advanced Metalworking.
Department of Data Processing – Vincennes University, Vincennes, IN – 8/85 to 5/86
During my studies at Vincennes University, my major courses included Application Program Development, Assembler, Operating Systems and JCL, and Data Management.
Department of Data Processing – Elkhart Area Career Center, Elkhart, IN – 8/81 to 5/83
As part of a career-focused educational program offered in conjunction with area schools, I participated in two years of hands-on and classroom training. Areas of study included Microcomputer Fundamentals, Application Development, and COBOL Programming.
PROFESSIONAL EDUCATION
Professional Practices for Business Continuity Planners – DRI International, Tampa, FL – 4/04
This series of courses included the following components:
- Project Management Principles in Business Continuity Planning
- Introduction to the Principles of Risk Management
- Introduction to Business Impact Analysis
- Developing Business Continuity Recovery Strategies
- Emergency Preparedness and Response
- Business Continuity Plan Implementation
- Developing a Business Continuity Plan Awareness and Training Program
- Exercising and Maintaining the Business Continuity Plan
- Public Relations and Crisis Coordination with Public Authorities
ITIL IT Service Management Essentials – Pink Elephant, Chicago, IL – 3/04
Focus Account Development Training for Engineers – Hitachi Data Systems, Columbus, OH – 1/04
HDS Storage Suite Manager Overview – Hitachi Data Systems, Columbus, OH – 1/04
HDS eNAS Blade Overview – Hitachi Data Systems, Columbus, OH – 1/04
HDS/Netapp gFiler Gateway Features and Operation – Hitachi Data Systems, Santa Clara, CA – 10/03
Focus Account Development Training for Account Managers – Hitachi Data Systems, Cincinnati, OH – 7/03
Brocade 12000 Features and Operation – Moser Consulting, Indianapolis, IN – 7/03
Lightning 9980V Software – Hitachi Data Systems, San Diego, CA – 6/03
Lightning 9980V Overview and Configuration – Hitachi Data Systems, San Diego, CA – 5/03
Brocade Silkworm Features and Operation – Hitachi Data Systems, Indianapolis, IN – 5/03
HDS/Netapp gFiler Gateway Marketing Overview – Hitachi Data Systems, Nashville, TN – 4/03
FalconStor Features and Operation – Hitachi Data Systems, Indianapolis, IN – 4/03
C-Level Selling Strategies – Hitachi Data Systems, Nashville, TN – 10/02
Lightning 9960 Software – Hitachi Data Systems, Elkridge, MD – 6/02
Lightning 9960 Overview and Configuration – Hitachi Data Systems, Elkridge, MD – 5/02
Executive Selling Methodologies – Hitachi Data Systems, Nashville, TN – 4/02
HDS 7700E Overview and Configuration – Hitachi Data Systems, San Diego, CA – 4/01
FranklinCovey Time Management Seminar –Indianapolis, IN – 2/99
Microsoft Certified Professional Training – Lantech, Indianapolis, IN – 10/98
COURSES DEVELOPED & TAUGHT
HDS/Netapp gFiler Gateway Features and Operation
Lightning 9980V Performance Optimization
Lightning 9960 Performance Optimization
Thunder 9580V Performance Optimization
TrueCopy for Disaster Recovery and Business Continuity
SplitSecond Design and Implementation for Improved Back-up and Recovery Functionality
ShadowImage Design and Implementation for Improved Back-up and Recovery Functionality
Introduction to Storage Area Networks
Introduction to Network Attached Storage
Introduction to Local and Wide Area Networks
BRIEF SKILLS SUMMERY
I have successfully developed numerous technical skills and abilities in the areas of systems analysis and design, local/wide/storage area networking, enterprise storage, and technical diagnosis/repair. In addition, I have developed and refined various high-level management, sales, marketing, and presentation skills. My skill set includes high-level or working knowledge of the Microsoft, Novell, Solaris, Linux, and FreeBSD operating systems along with various products from HDS, Sun, HP, Brocade, IBM, Compaq, EMC, 3Com, and Cisco Systems. I have written applications in Assembler, BASIC, COBOL, Fortran, RPG III, Pascal, Forth, C+, Visual C+, along with various scripting and batch languages.
I currently own and operate multiple servers and hosts running operating systems including Microsoft Windows XP, Microsoft Windows 2000 Advanced Server, Solaris, Red Hat Linux, and FreeBSD. I have installed and operated Netware, HP-UX, SCO UNIX, NetBSD, OpenBSD, and Debian GNU/Linux.
I currently utilize a Netapp 760 Filer as the primary storage share for one of my personal networks. Additionally, I own a HDS 5800 that is currently not deployed. All told, I have over a terabyte of storage in operation at any given time.
VOLUNTEER ACTIVITIES & INTERESTS
I have been extensively involved in numerous service organizations that have included volunteer medical assistance in Haiti, Habitat for Humanity, the LUM Emergency Shelter, and the St. Thomas Aquinas Social Concerns Ministry. I have volunteered for various HIV/AIDS charities and events. I am an uninfected, healthy test subject in the clinical trails for a new vaccine to help prevent this disease.
I have studied the martial arts over the past 10 years, working in Shorin-Ryu Karate, Aikido and Aiki Jitsu. I collect antique personal computers and own numerous machines including an original Osborne Model 1. I have exhibited and sold my own artwork in various media including glass, wood, metal, paper, and photography.
Travel is a continuing passion for my spouse and I. Between the two of us we have visited Austria, Bahrain, Belgium, Belize, Canada, Czechoslovakia, Denmark, East Germany, England, France, Germany, Haiti, Holland, Hungary, Ireland, Italy, Malta, Mexico, Northern Ireland, Portugal, Puerto Rico, Scotland, Spain, Sweden, Switzerland, the US Virgin Islands, the United Arab Emirates, Wales, West Germany, and Yugoslavia. Most recently, I completed a wonderful tour of Alaska, the Yukon, British Columbia, and Washington State. Due to our extensive travels, I am completely able and comfortable to work within new and different cultures. Although I only currently speak English and a smattering of French-Creole, I have interest in studying Spanish, Italian, and French.
REFERENCES
References and letters of recommendation for Jessica Bussert will be provided upon request.
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